Returns Policy
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold "as is" or "used" or that have been installed or used after receipt.
3. Firearms, once transferred to buyer.
4. Illumination devices, electronic sights, optics and night vision equipment.
WE ARE NOT A WARRANTY STATION FOR ANY COMPANY; THEREFORE, WE DO NOT ACCEPT WARRANTY REPAIRS. WARRANTY REPAIRS SHOULD BE SHIPPED TO MANUFACTURER OR THEIR AUTHORIZED SERVICE CENTERS. • BLACK ANVIL ARMORY WILL ONLY ACCEPT UNALTERED/NEW IN BOX ITEMS FOR RETURN. OTHER ITEMS THAT ARE UNABLE TO BE RETURNED ARE: ► OVERSIZED ITEMS/SPECIAL ORDERED ITEMS/HYGIENIC PRODUCTS (MOUTH BLOWN CALLS) HAZARDOUS ITEMS / FOOD PRODUCTS / SAFETY PRODUCTS ► OPTICS/IRON SIGHTS/SCOPE MOUNTS & RINGS WILL NOT BE ACCEPTED IF INSTALLATION HAS BEEN ATTEMPTED OR COMPLETED. ► BLACK ANVIL ARMORY CANNOT ACCEPT RETURNS ON GUNS, BARRELS, UPPERS, ETC. THAT HAVE BEEN FIRED.
DAMAGED OR MISSING MERCHANDISE INSTRUCTIONS: • ALL DAMAGES AND SHORTAGES MUST BE REPORTED TO THE ZANDERS CUSTOMER SERVICE DEPARTMENT WITHIN 3 DAYS. • SAVE SHIPPING CARTONS AND DOCUMENTS FOR POSSIBLE INSPECTION BY CARRIER. • ALL DAMAGES AND SHORTAGES MUST BE REPORTED ON FREIGHT CARRIERS SHIPPING DOCUMENTS.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.